Refund, Return & Replacement Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Be in its original packaging
• Include all tags, accessories, and manuals
• Be accompanied by the receipt or proof of purchase

Please note that once the product has been used, it will not be eligible for return.

However, Pure N Safe will replace or repair products that:

• Have manufacturing defects
• Are damaged during delivery
• Do not meet the specifications mentioned on our website
• Are incorrectly delivered

Products purchased as part of a combo offer cannot be returned individually.

To initiate a return or replacement request, please contact our support team at:

Once your request is approved, our team will arrange a return pickup whenever applicable.

For any questions related to returns, replacements, or refunds, customers can contact us anytime at support@purensafe.com.

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A defective item
• A wrong product
• A missing component

Please contact us immediately with product images and order details so our team can evaluate the issue and provide a suitable resolution.

For all genuine claims, the product will be replaced or repaired accordingly.

Certain consumable items are non-returnable once used.

This includes:

• Inline filters
• Membranes
• Consumable cartridges
• Used filtration media

However, these products may still qualify for replacement if they:

• Have manufacturing defects
• Are damaged during delivery
• Do not match the specifications mentioned on our website

If you are unsure whether your product qualifies, please contact our support team before initiating a request.

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method
• Refund processing may take approximately 7-10 business days depending on your bank or payment provider

Please note that shipping charges, installation charges, or service charges (if applicable) may not be refundable.

• Returns without proof of purchase may not be accepted
• Products damaged due to misuse, improper installation, or unauthorized modifications are not eligible for return or replacement
• Pure N Safe reserves the right to inspect the product before approving any refund or replacement request

For any return, replacement, or refund request, please contact us: